While we specialize in Great Big Stuff, there's another component to our business that can't be measured with a ruler. That something is customer service. We strive to satisfy our customers everyday. Once in awhile we even hear from a customer after the fact telling us how we did. Here's a letter we received today.
I wanted to thank you for an amazing job. My daughter's Bat Mitzvah was on 3/16/13 and I called the Wednesday before the occasion and didn't special hurry the (large bat and softball) because Lynne, your really nice order taker told me it would arrive in NYC from Delaware in one day and it did on Friday. Unfortunately the bat had a crack in it that occurred during shipping. I called Lynne and she told me no worries and she can send out a second customize bat which I received on Saturday morning of the Bat Mitzvah. No questions, no hassle. You guys were amazing I can't wait to place another order with you guys. The Bat and Ball were very cool.
It is email like this that makes us proud.